Refund policy
National Shipping:
Customers have a 48-hour window following delivery to submit a request regarding any incident with their order to be considered for a product replacement or a refund, as applicable (the final decision is subject to Promanuez's internal analysis).
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In the event of a refund: It will be processed within 24 to 48 business hours (the availability of funds in the customer's account is subject to each individual bank's policies).
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In the event of a product replacement: It will be carried out within the next 24 to 48 business hours at no extra cost to the customer.
Local Shipping:
Customers have a 24-hour window following delivery to submit a request regarding any incident with their order to be considered for a product replacement or a refund, as applicable (the final decision is subject to Promanuez's internal analysis).
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In the event of a refund: It will be processed within 24 to 48 business hours (the availability of funds in the customer's account is subject to each individual bank's policies).
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In the event of a product replacement: It will be carried out within the next 24 business hours at no extra cost to the customer.
Since we provide nationwide home delivery, no exchanges or returns are accepted; therefore, the customer is subject only to the solutions mentioned above. Thank you for your understanding!
At Promanuez, we are 100% committed to customer satisfaction. We always strive to offer the best service and quality in every one of our products; for this reason, we are at your disposal to address any request if you notice your order has suffered any damage.
Please contact us at our Customer Service Center:
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Email: ecommerce@promanuez.com.mx
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Phone: (871) 189 0592
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Business Hours: Monday to Friday, 8:30 a.m. – 6:00 p.m.
If you wish to contact us outside of these hours, please send us your request via email or message us through any of our contact channels, and we will assist you as soon as possible.
